Customer Service Hours: - DRAFT

Monday – Sunday 09:00 AM and 10:00 PM AEST

How do I use the card?

  1. Dial an access number for your area
  2. When prompted enter your 13 or 10 digit pin followed by the # key
  3. Press one to make a call
  4. When prompted enter the number you wish to call followed by #. For international calls dial 0011 + country code (drop the zero) + area code (drop the zero) + phone number followed by #. Calls within Australia dial area code + phone number followed by #.

How do I Recharge the card?

  1. You can recharge your card via 'My Account'or by clicking Recharge.
  2. Enter your Card Serial Number as Login and your PIN as Password. Both of these numbers are located on the back of your calling card.


Frequently Asked Questions

Q. I cant read my pin number
A. Call customer service on 1300 508 500.

Q. When I dial overseas do I always have to use 0011
A. Yes

Q. How do I dial an international mobile number?
A. 0011 then country code then mobile number (remember to drop the 0 from the front of the mobile number)

Q. How do I dial an Australian mobile that is overseas
A. Exactly the same way you would dial it if it was here you do not need to dial the country code for Australian Mobiles.

Q. If I use my mobile phone to call the access number does my carrier charge me for the entire call
A. Yes! In most cases your carrier will charge you for the entire duration of the call. If you are not sure please check with your carrier.

For further information please contact us.