Privacy Policy

By accessing this site, you agree to the following terms and conditions and other applicable law. If you do not agree to be bound by these terms and conditions, please do not use this site. All the information and material provided on this website is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Australian Telecom.

All the information, contents, text, images, including but not limited to html code, photography and buttons are the property of Australian Telecom and may NOT be copied, reproduced, republished, posted, transmitted, or distributed in ANY WAY without our express, advance, WRITTEN CONSENT. All trademarks used or referred to in this site are the property of their respective owners. The information on this site is provided free of charge and for informational purposes. It does not create a business, employment or professional services relationship between you and Australian Telecom.

Links on this site may lead to services or sites not operated by Australian Telecom or Australian Telecom companies. No judgement or warranty is made with respect to such other services or sites and Australian Telecom takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk. This site is provided "as is" and Australian Telecom expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose.

In no event shall Australian Telecom or any of its employees or contractors be liable for any damages whatsoever in connection with the information or material on this web site, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.

Appointment of Advocate or Authorised Representative

If you wish to appoint an Advocate or Authorised Representative to deal with us on your behalf, please:
1 Carefully read the important notes below;
2 Carefully complete our Appointment of Authorised Representative Form;
3 Take it, with some proof of your identity, to a witness as indicated next;
4 Sign it in the presence of a lawyer or doctor or pharmacist or Centrelink officer or member of police as witness; and
5 Post it to us at the address nominated on our website.

Important Notes

1. An 'Advocate' whom you appoint can deal with us on your behalf (including making a complaint) but:
(a) Cannot change your account or services; and
(b) Cannot act on your behalf or access your information.
2. An 'Authorised Representative' you appoint can deal with us on your behalf as your agent (including making a complaint) and has power to act and access information as if they are you.
3. If we are not clear whether you intend to appoint an Advocate or an Authorised Representative, we will assume you only intend to appoint an Advocate.
4. We may also accept a person who holds an appropriate Power of Attorney or Guardianship Order as Advocate or Authorised Representative for a customer. Please forward a certified copy of the Power of Attorney or Guardianship Order together with this form (signed by the Attorney or Guardian for the customer). We may need to have the documents checked before we can accept the appointment.
5. To protect your privacy and security and to minimise the risk of fraud, our requirement is that this Appointment be submitted by post as a signed original, witnessed by a lawyer or doctor or pharmacist or Centrelink officer or member of police.